SHIPPING.
Stay at home and we’ll come to you!!!
We offer Standard Shipping Tracked / Signed for on all UK orders and Signed & Tracked for all Europe & worldwide orders.

Your order will be shipped via Hermes / Royal Mail.

SHIPPING RATES.
Shipping – UK MAINLAND
Tracked / Signed for.

Shipping Cost
£4.99

Order Delivered
1-7 Days*
*Business Days; Order must be placed by 11am GMT, Mon-Thurs to be processed day of purchase.

SHIPPING RATES.
Shipping – EUROPE & WORLDWIDE
Signed & Tracked.

Shipping Cost
£22.00

Order Delivered
3-14 Days*
*Business Days; Order must be placed by 11am GMT, Mon-Thurs to be processed day of purchase.

WE’RE HERE TO HELP.
We’re working closely with Hermes & Royal Mail so we can provide a safe and reliable service to you. Some of the measures currently being taken include:
* Hand-held devices for signature on delivery, will not be handed over on delivery instead, the name of the person accepting the item will be logged.
* For parcels delivered by Hermes / Royal mail the item will be placed at the door. Having knocked on the door, the delivery person will then step aside to a safe distance whilst the item is retrieved. This will ensure that items are delivered securely. If you are unable to come to the door then will be issued with a card, advising you of other ways you can arrange to get your item.

OUR RESPONSE TO COVID-19.
It’s never been more important to take care of yourself, so we’ve made some changes to help make that easier for you. Need advice from one of our experts, or simply want a chat? Whether you need skincare advice or recommendations for the perfect gift, Heavenly’s Herbal is open around-the-clock and has a wealth of tips and advice. We love hearing from you, and now more than ever we want to make sure we all feel connected. Don’t forget to keep in touch with us on Instagram: @heavenlys_herbal There may be some cases where shipping is slightly delayed and we hope that you will excuse this. We are available at all times to assist.

REFUND / EXCHANGE POLICY.
We hope you are happy with your purchase.
Unfortunately we do not offer refunds, due to safety reasons. However if the item you receive is faulty then we can offer you a replacement or an exchange.
Please note any items opened we cannot offer an exchange unless there is valid reason. We hope you understand.